Kyle Steinike

Who does AI benefit more? Is it the most skilled humans, or those of average ability? The answer depends on the specifics of the task. For AI-assisted call center workers, evidence suggests that AI improves the performance of average workers, but does little to improve the best workers.1 For computer programmers, some data suggests the opposite.

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“My friend, who sometimes shares his writing with me, once said my feedback always falls into three categories:

1. Make it shorter.

2. Make it more appealing.

3. How could it apply to more people?”

When your primary goal is to be liked, you can’t take risks. You can’t disagree. You can’t push boundaries. You become a prisoner of other people’s expectations.