nicole

I think about the leverage that is possible with technology and technology companies versus again old world media, where I spent time earlier in my career -- nowhere near that kind of leverage that you can get.

[7:52] I will not book work in my calendar, I will only book the finished product in my calendar. [8:42] ...what this does is that it gives me full freedom but also a lot of forced deadline to get this thing done by then, so I'm telling myself I don't care when you do this, I don't care when you find the time, like just do it whenever, however fast... See more

The main reason we don’t create more affordances, however, is pure egocentrism. When we just say whatever pops into our heads, we may think we’re making craggy, climbable conversational rock walls, when in fact we’re creating completely frictionless surfaces. For example, I’m thrilled to tell you about the 126 escape rooms I’ve done, but my love... See more

…basically find the opportunities where your product naturally delights someone or naturally makes someone feel a sense of accomplishment and find the light-touch ways to just amplify that?

Givers think that conversations unfold as a series of invitations; takers think conversations unfold as a series of declarations. When giver meets giver or taker meets taker, all is well. When giver meets taker, however, giver gives, taker takes, and giver gets resentful (“Why won’t he ask me a single question?”) while taker has a lovely time (“She... See more

And it’s really dangerous thinking, but it’s also difficult to know how to do what’s right when you’re doing something new and how much to take from the playbook because it is the right thing and how much to be the innovator.