Michela Frecchiami

Whenever you hear yourself saying “I have to…”, change it to “I choose to…” Remembering you have choices does wonders for your well-being.

Julie Zuho

Membership

After law school at the University of Southern California, Mr. Price started his career representing grocers and other merchants. With the temperament of a shopkeeper who obsesses over his customers and fusses over the smallest of details, in the 1950s Mr. Price began converting empty San Diego warehouses into members-only bazaars where

A talented person can quickly become mediocre when you force them to be someone they aren’t.

The thing when designing - especially B2B tools in particular - is that there are so many guardrails and constraints to consider. This is where true creativity shines! Rather than thinking of designing within constraints as a boundary, I think we should embrace it.

We can’t think that we’re the only ones with good ideas, that we have all the best solutions, or that there is only one way (our way) to accomplish the goals. Our egos can get in the way of our ability to respond to stakeholders effectively. There is tension here, though. Our expertise in design suggests that we should be recommending the best

You can only optimize what you can measure. This explains both why it’s impossible to optimize for happiness (not measurable), and why we so often optimize for things that don’t actually make us happy (money, social media likes, how much you can deadlift, etc—all easy to measure!)

Julie Zhuo

Accessibility isn’t addressed only to people who have permanent impairments. We all have impairments in certain situations, i.e. when we have sore throats virtual assistants can’t understand what we have said. Screen glare, driving, cooking, at loud bar…Accessibility helps all people, without distinctions.

Availability doesn’t mean being ready

The first design management role you have might be because you’re handed the opportunity: there is a need, the manager left/got fired, or something else. Availability does not wait for you to be ready. It asks you to give a direct answer if you will say yes to the call of duty². When I took on the responsibility

When someone offers you a challenge, don’t think of all the reasons why you can’t do it. Instead, say, ‘Yes!’ Then figure out how you’ll get it done.” This is the foundational principle for leading with a yes. — Tom Greever