Lillian Sheng

Toast has 4 revenue streams: SaaS, financial services (payment processing and loans), hardware and professional services.

Patti Hauseman: We have all of these localized city channels within FWB and they're super active. I think LA and New York are the most active, just due to the number of people that we have that are our most active markets, the most members. One of the bigger initiatives that we're going to be doing in the coming months is DAOs. We're going to be... See more

Controlling Action -  When your brain is controlling action it is determining which actions you’ll need to take in order to accomplish your goals and which actions you need to avoid or resist.

David Rudnick on his creative strategies and insistence on original work: "My struggle is not to maintain authorship. I think authorship's presence is paradoxical in design. Design to me is a synthesis of the message that must be shaped and the audience that must receive it. If one starts with an analysis of both message and audience, then... See more

It’s important to remember that customers like using products based on standards because doing so offers them choice and data portability. If a standards-based product happens to break through market fragmentation, it’s important to maintain the benefits users got from the standard in the first place, otherwise you risk alienating your users and... See more

If someone who gets the joke, can honestly say to you, you're not achieving what you’re seeking to achieve with a piece of work, that's priceless feedback. But if someone says, “I don't like that,” Then I haven't learned anything from that.

So I’m asking, What is the change I’m trying to make? And, Who’s it for and what’s it for? And then I ask things like, What’s the medium that will help it get there? Is it a blog post, or a talk? Or is it a book? What box does it fit in?

What’s new in what I’m proposing, I think, is the idea that the important thing isn’t to copy the physical properties of meatspace—it’s to use meatspace principles to inform how we govern thoughtspace.