Kassen Qian

2. Put Everything in Writing — Then Tier It : Executive summaries, wiki pages, PRDs, and launch plans are four types of documents that can aid in operational excellency.

Chesky pushes PMs to always lead with the perfect experience without constraint . "Airbnb has stretched me to think about entire experiences, not just software."

Stripe has a very, very long time horizon. If you know where you’re going over time, you can reason clearly about which specific asks are one-offs vs indicative of emerging trends relevant to many users. We talk a lot about building multi-decade abstractions. That long time horizon comes from the top, and it’s in the culture.

The Ship It stage ends when the product is available to all users.

1. Know Your Team's Dunbar Number : Building real relationships both broadly and deeply within the company while not overextending. Engineers should have a keen and current understanding of not only what the work is, but also the decisions behind each product feature. Context is king for cross-functional teams.

4. Don't Confuse Micromanagement with Miscommunication: Contextualize why it needs to be done in the first place.