Kassen Qian

2. Establish a culture of reflection3. Create more accountability

Somebody can go deep, like all the way down, and then distill it back out to everybody else. So you don’t have to do all of that work yourself. It does require a lot of reading for sure, but the benefit is great clarity of thought on complex topics. Engineers, partnerships, PMs, everybody is producing documents.

The way you get things done is very relationship-driven at our company. So you have to be able to build influence.

5. Make Team Management Your Highest Priority Product: To be a good product team manager, you need to have been a successful product manager first. "As a group product manager, my job is to help PMs own their ideas, work with stakeholders, get people on board and amplify their insights. Our product managers are my products."

2. Put Everything in Writing — Then Tier It : Executive summaries, wiki pages, PRDs, and launch plans are four types of documents that can aid in operational excellency.