Kassen Qian

Stripe values quick-thinking, quick-acting people with "taste": if you spend the time and you put a lot of thought into appreciating something, teasing apart what makes it great, and building a thoughtful, opinionated perspective, that’s taste.

The way you get things done is very relationship-driven at our company. So you have to be able to build influence.

6. Always Be Grooming New Leaders: Articulate the mission early in candidate interviews. Hire listeners that display intellectual curiosity. Offer high-performing PMs opportunities to onboard others.

Communication & Visibility: You build relationships that help the team get things done. You ensure the product’s story is told, and understood, internally and externally. You create collateral that can be leveraged by GTM teams.

1. The Role of Technology: in strong product companies, technology is not an expense, it is the business.

You're a CEO: Gross overstatement except for senior PM roles. The majority of PM jobs involve ... little meaningful control over resourcing, zero actual reporting authority over anyone, nor much, if any, say in the budgeting process. But in terms of responsibility, the buck stops with you. If the product fails, it is your fault.

One of our operating principles is “really, really care.” It’s craftsmanship and a huge amount of dedication to getting all of the details right.