Kassen Qian

Users constitute an essential source of information, up to and including their interactions with prototypes and as paying customers.

Kwan's Hierarchy of Product Needs:

6. Always Be Grooming New Leaders: Articulate the mission early in candidate interviews. Hire listeners that display intellectual curiosity. Offer high-performing PMs opportunities to onboard others.

Stripe and Google both have long-term big visions and optimism about the impact technology can have on people’s lives .

Six concrete tactics product leaders can use to not just build remarkable products, but talented product managers:

The Lean Startup model has pretty much become the orthodoxy for launching a new product or company today: build an extremely rough version one, launch it, find some users, and then iterate on the product as quickly as you can (pivoting).

Chesky pushes PMs to always lead with the perfect experience without constraint . "Airbnb has stretched me to think about entire experiences, not just software."

The absence of one or more is almost certainly correlated with weak product organizations.

One thing that distinguishes Stripe is that it’s an incredibly deep-thinking culture . It’s a written culture really focused on getting to the right answer.