Kassen Qian

Most PR/FAQs are rejected, and the ones that pass often generate further questions that need to be answered. This is a feature, not a bug. Spending time up front to think through all the details of a product preserves your company's resources to build products that will yield the highest impact for customers and the business.

One thing that distinguishes Stripe is that it’s an incredibly deep-thinking culture . It’s a written culture really focused on getting to the right answer.

Fixed time, variable scope.

3. Empowered Product Teams: in strong product companies, teams are instead given problems to solve, rather than features to build, and most important, they are empowered to solve those problems in the best way they see fit.

I initially did this solely for monetary gain. But then when I started getting deeper into it, I found community. I met real dope people that were really there for me. I found newer forms of creativity that I didn't even think I had. I feel like being a community leader is a creative to a great extent as well. And that changed my whole outlook on... See more

The absence of one or more is almost certainly correlated with weak product organizations.

At Stripe, we talk about product “shaping,” ... the process of creating a rough solution to a concrete user problem — it fills the space between the broad strategy and the detailed product specification, or the PRD.

4. Strategic Partnering - Company is experiencing rocketship growth, and you're looking to bolster your moat with product bets while designing an organization that will sustain your growth. Your CPO will help set and reinforce that culture for your product organization.Your CPO will take your moonshot vision and lay out the 5 year plan to it,... See more