Kassen Qian

Six concrete tactics product leaders can use to not just build remarkable products, but talented product managers:

I initially did this solely for monetary gain. But then when I started getting deeper into it, I found community. I met real dope people that were really there for me. I found newer forms of creativity that I didn't even think I had. I feel like being a community leader is a creative to a great extent as well. And that changed my whole outlook on w... See more

In particular, not all software is a Web app ... We discount the volume of, for instance, embedded systems and one-off infrastructure.

Stripe has a very, very long time horizon. If you know where you’re going over time, you can reason clearly about which specific asks are one-offs vs indicative of emerging trends relevant to many users. We talk a lot about building multi-decade abstractions. That long time horizon comes from the top, and it’s in the culture.

0/ The Chief of Staff role has reached a tipping point, from startups to trillion-dollar companies. I've talked to ~100 CEOs, from @NotionHQ, @Patreon, @blendlabsinc, @benchling and more, all asking same q: How should I hire a chief of staff? Here's what I tell them 🧵

You’re a router: Act as a traffic cop and bring the right info to the right people.

I do want to hit mainstream, and I will, but I think I'm more excited about what we’re doing here because it's new soil. We're really planting the seeds of a garden that's gonna prosper.

That deep thinking and speed are combined with a substantial amount of user focus and user empathy. And finally, Stripe is a humble and low-entitlement culture .