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Homing in on the important feedback loops can unlock valuable insights. For example, why is home delivery of large parcel items, such as furniture and appliances, so often a poor customer experience? After all, delivery is a key determinant of customer sat isfaction , the most intimate touchpoint in retail, and an opportunity to generate... See more

I don’t know about you, but I often feel a deep exasperation when I examine just how much my life contributes to the destruction of the earth. I travel by airplane every few months. I buy things that come in plastic packaging. Most of my clothes were produced with synthetic dyes. To try and understand how my individual actions might affect the... See more

“we carry ancient beaches in our

pockets, transformed into prediction engines, each grain calculating our next desire.”

In order to fill each deck, I have to mine references - reaching both into the past and as close to the present as possible. And in doing so, I come across rich histories I didn’t know existed. It reminds me the spawn point of this technology is rooted in Black history. Further defining what I bring to the club, office, and my home.