Joey DeBruin

The responsibility of any interface is to understand and mitigate fallible human behaviours to meaningfully extend our capabilities.

Just as much as our job is to build something genuinely useful, something which really does make people’s working lives simpler, more pleasant and more productive, our job is also to understand what people think they want and then translate the value of Slack into their terms.

We are unlikely to be able to sell “a group chat system” very well: there are just not enough people shopping for group chat system (and, as pointed out elsewhere, our current fax machine works fine).

That’s why what we’re selling is organizational transformation

Consider vacuum tubes. It was obvious to nobody that they would enable the first computers. This only became clear after vacuum tubes and associated computing discoveries had been made, so that someone could make the connection. If you had set out to build a computer in the 1800s (as Charles Babbage did), it’s unlikely that you would have drawn... See more

After many years of building and tens of millions of users, Notion now describes itself this way: “Every department’s work. In one tool.”  You can almost feel their internal struggle with language—the search for the right words. How can you describe something that is genuinely novel? What happens when something is so fundamentally different that it... See more

The downside of lead generation businesses is that they can be a race to the bottom if they're in a crowded and competitive market. The barriers to entry are essentially aggregating supply (i.e. buyers of leads or businesses willing to pay for new customers) so there is little in the way of defensibility. The other downside is that they are very... See more