I want us to collectively raise the bar for what we expect from our digital experiences. Life isn't just a series of problems to be solved but moments to be lived. As we find ourselves spending more and more of our time in the digital world—especially now—we should expect that world to inspire, surprise, and dare I say, even challenge us. We are lu... See more
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What you do on your bad days matters more than what you do on your good days.
Anyone can nourish their most important relationships when life is smooth, but the effort you put in during the rough patches matters more. When you're motivated, eating healthy is easy, but your choices on your toughest days can undo your progress. Keeping your emotions i... See more
Good writing is meditative writing. It’s a polished and cohesive train of thought, devoid of superfluous babble. If intrusive thoughts make their way into your writing and you neglect to edit them out, your work will suffer. Quality writing does not arise from a stream of consciousness or absent-mindedness. It’s a practice of meditating on a specif... See more
Getting onboarding right means knowing precisely what people want to accomplish and then putting all your energy into getting them there in the most effective way.
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The proper response to this situation, we’re often told today, is to render ourselves indistractible in the face of interruptions: to learn the secrets of “relentless focus”—usually involving meditation, web-blocking apps, expensive noise-canceling headphones, and more meditation—so as to win the attentional struggle once and for all. But this is a... See more
Your goal should be to welcome people into your product in a way that excites them to become lifelong customers. Excitement is achieved through a delightful onboarding experience.