Adam Zeiner
@dezein
a persistently curious generalist (parading as a strategic designer, facilitator, and organizer) attempting to wrangle complexity
Adam Zeiner
dezein.info
- Recognises the importance of the ‘invisible activities’ that sit around the design process: orientation and value setting, continuing the journey, collaboration and connection, and leadership and storytelling. These activities are rarely recognised, and therefore rarely resourced, and rarely done.
from Developing our new Systemic Design Framework by Cat Drew
- First off, we need to stop thinking about systems maps as deliverables. They’re research tools — stepping stones on our path to understanding complex problems.
from Making systems more approachable by Ryan Mohr
Identifying UX metrics that tell the team’s story; that are mapped directly to what happens when we deliver well-designed products and services
from Your Necessary First Step to Creating Powerful UX Metrics by Jared Spool
Existing data rarely tells the story the design leaders need to tell. These metrics measure, at best, outputs
These UX metrics show activity in the design. They may occasionally show improvements in a few business metrics such as sales revenues or onboarding rates. However, the metrics won’t likely show if an improved design actually makes a differe
... See morefrom Your Necessary First Step to Creating Powerful UX Metrics by Jared Spool
- What I've come to recognise as core to my practice is the challenge of taking an extraordinarily complex, integrated, incomplete problem and wrapping my arms around it conceptually in a way that helps and empowers practitioners to actually do things about it.
from #29: On boundary objects by Luke Craven
- Tactics, on the other hand, are easy to see – this the work we do with our hands. This is the craftsmanship that goes into the visible aspects of a product. This is your typefaces, illustrations, colors, whitespace, and rounded corners.
from Strategy and Tactics in Design by Mehmet Aydın Baytaş
- This matters because services designed and optimised for the current system can have the effect of further entrenching it — by introducing additional forces and interests to ‘keep things the way that they are’. This isn’t to dismiss their value — systems change is slow and uncertain, and in the meantime it’s essential we deliver the most effective ... See more
from From service design to systems change by Adam Groves
- Strategy is brain-work – more often than not it’s abstract and invisible, and challenging to articulate. This is the research, analysis, and debate that goes into making decisions, and the data that comes from observations, interviews, user studies, post-its, brainstorms, and mind maps.
from Strategy and Tactics in Design by Mehmet Aydın Baytaş
Forum for the Future
System Change and