reading, watching & listening to

Most people don’t want a blank canvas, they want a dance, a format, a prompt.

When a restaurant gets a Michelin star: Customer expectations rise, employee wage demands rise, suppliers expect you to pay more, and the restaurant is more likely to go out of business in the ensuing years.

Ten blue links isn’t the answer for search, but neither is an all-purpose text box. Search is everything, and everything is search. It’s going to take a lot more than a chatbot to kill Google.

beautifully written.

what we lose when everything gets summarized.