System Change

“Quiet Quitting” articles allowed readers to access a convenient cause (damn lazy Gen-Zers) for a pretty existential problem (work sucks). It’s also, conveniently, a way of blaming workers for systemic ills. “Quiet Hiring” deflects from organizational norms that call for eking out as much productivity (at the lowest cost) from each employee in the

“leverage points.” These are places within a complex system (a corporation, an economy, a living body, a city, an ecosystem) where a small shift in one thing can produce big changes in everything.

PLACES TO INTERVENE IN A SYSTEM

(in increasing order of effectiveness)

12. Constants, parameters, numbers (such as subsidies, taxes, standards).


13. The sizes of buffers and other stabilizing stocks, relative to their flows.


14. The structure of material stocks and flows (such as transport networks, population age structures).


15. The lengths of delays, relative to the

Exploring where impediments are hard, where they are soft and when they can be ignored is powerful.

There exists in such a case a certain institution or law; let us say, for the sake of simplicity, a fence or gate erected across a road. The more modern type of reformer goes gaily up to it and says, “I don’t see the use