Stewards & moderators are important
When All You Have is a Banhammer: The Social and Communicative Work of Volunteer Moderators
cmsw.mit.edu
It feels like the fundamental problem in massive social networks is that software scales, but moderation doesn’t really.
The Role of Moderators in Facilitating and Encouraging Peer-to ...
ncbi.nlm.nih.gov
Ideas related to this collection