Startup Systems
Lenny Rachitsky • First-Principles Thinking

The early days are exciting. Customers are seen and heard and served. Variations are created and value is produced as problems are solved.
In the early days, the most celebrated employees are the ones who figure out what someone needs and then determines a way to fill that need.
Once the organization gains traction, it’s possible that a short-term profit maximizer will join the team. They push to treat the customers as replaceable flanges, almost identical, income opportunities to be processed. And the employees? They are expenses, not part of a team.
It can seem like the fastest way for a stable business to increase profits is simply to remove some sticks. Process more flanges with fewer expenses. Lower overhead, measure the easy stuff, do it faster.
We spend too much time dealing with shaky towers. The resilience of people connecting, of organizations evolving, of service and clarity and generative work is far too important to be threatened by a few hustlers who insist on measuring the wrong thing.
Building high-performing teams | Melissa Tan (Webflow, Dropbox, Canva)
Not all best practices fit for all orgs. Right-size and test when trying on your ops!
Building high-performing teams | Melissa Tan (Webflow, Dropbox, Canva)
From Tiago Forte of Building A Second Brain-- We have spent most of our lives in the Attention Era. Our attention today is clearly the most scarce, valuable resource we have, which means we feel the need to capitalize on every bit of attention available, which often means filling almost every minute of the day with information consumption. Even
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