Startup Systems
systems that power startups
Startup Systems
Burnout cultures exhaust us through the week and force us to recharge during our time off. Healthy cultures provide daily space to refuel. - Adam Grant
And what you see internally is what I'll say is razor-sharp focus on reducing cycle time and bias to action and how do we reduce cycle time. I think it's basically the core of it culturally to me is getting people to think about smaller units of time for decision making. It seems obvious but I think you really have to reinforce it culturally. So... See more
Lessons from scaling Ramp | Sri Batchu (Ramp, Instacart, Opendoor)
“It's just to remind people that we don't work in years, quarters, weeks, we work in days. Each day matters and so never put out something tomorrow that you know can get done today. And that bias to action really permeates not just in the product teams but everywhere.”
The early days are exciting. Customers are seen and heard and served. Variations are created and value is produced as problems are solved.
In the early days, the most celebrated employees are the ones who figure out what someone needs and then determines a way to fill that need.
Once the organization gains traction, it’s possible that a short-term profit maximizer will join the team. They push to treat the customers as replaceable flanges, almost identical, income opportunities to be processed. And the employees? They are expenses, not part of a team.
It can seem like the fastest way for a stable business to increase profits is simply to remove some sticks. Process more flanges with fewer expenses. Lower overhead, measure the easy stuff, do it faster.
We spend too much time dealing with shaky towers. The resilience of people connecting, of organizations evolving, of service and clarity and generative work is far too important to be threatened by a few hustlers who insist on measuring the wrong thing.
“Why didn’t they simply do the perfect thing on the first attempt?”
The short answer is: that’s not how this works. Things are not linear or clean. We can only asymptote towards perfection through trial and error.
The short answer is: that’s not how this works. Things are not linear or clean. We can only asymptote towards perfection through trial and error.
Packy McCormick • The Experimentation Layer
So why wouldn't all founders start by engaging with users individually? Because it's hard and demoralizing. Sales gives you a kind of harsh feedback that "marketing" doesn't. You try to convince someone to use what you've built, and they won't. These conversations are painful, but necessary. I suspect from my experience that founders who want to... See more
Jessica Livingston: Why Startups Need to Focus on Sales, Not Marketing
So what is systems thinking? In his book The Fifth Discipline , Peter Senge gives a systems thinking definition as “A discipline for seeing wholes. It is a framework for seeing interrelationships rather than things, for seeing patterns of change rather than static ‘snapshots.’ And systems thinking is a sensibility—for the subtle interconnectedness... See more
Systems Thinking vs Design Thinking, What’s the Difference?
Little decisions compound and then anchor systems.
Our commitment to defending sunk costs keeps those systems long after they’re no longer serving a purpose.
The skills-based approach rests on two important frameworks. The first is the late Edgar Schein’s organizational culture model, in which culture builds upon a foundation of basic underlying assumptions — employees’ shared assumptions about what drives successful outcomes to challenges in their organization’s specific context. Underlying assumptions... See more