Startups will have “we’re amazing” moments and they will also have “we’re crashing” moments. In order to weather those storms, you need high levels of trust.
Take, for example, the ambition to “make your venture-backed startup profitable”: to develop, market, and distribute a product or service that’s never existed before, in a form that’s valuable and accessible enough for large numbers of people to want to pay you for it, in sufficient quantity that your revenue consistently exceeds your costs.
Those who do lots of research, validate ideas, test many prototypes, and iteratively get to a product. This is a more technical and user-focused approach.
The other is where the product vision emerges fully-formed in the founder’s eye before it is brought to existence. Here, the founder zeroes in on their self... See more
Being a founder requires constant calibration between arrogance and humility, optimism and pessimism. You need the arrogance to believe that you have something important to say, but the humility to know most people won’t care. You need the optimism to convince yourself and others (employees, investors, customers) to believe in you. But you need... See more
So why wouldn't all founders start by engaging with users individually? Because it's hard and demoralizing. Sales gives you a kind of harsh feedback that "marketing" doesn't. You try to convince someone to use what you've built, and they won't. These conversations are painful, but necessary. I suspect from my experience that founders who want to... See more