Social Platform Trust & Safety

While prior work suggests that trolling behavior is confined to a vocal and antisocial minority, we demonstrate that ordinary people can engage in such behavior as well. We propose two primary trigger mechanisms: the individual's mood, and the surrounding context of a discussion (e.g., exposure to prior trolling behavior). Through an experiment... See more

But I don’t think platform companies should—or can—act as the governance layer of our online lives. In this, I share tech journalist and Bluesky board member Mike Masnick’s informed belief that global centralized moderation is a dead end. And if centralized moderation isn’t a plausible way forward, then experimentation toward genuinely... See more

it's a mistake to think there's some perfect institutional design out there that's going to create the just world that we want. Whatever institutional design you have, humans are humans, and humans are going to strategically manipulate those institutions to try to achieve their ends. And there are going to be inequalities, power disparities, and... See more