what is Social Media doing to us?

A few more years and my mind wasn’t suited for much else. I was anorexic and had no friends; I was absolutely killing it online. I had developed all these health issues and begun posting hospital selfies, crying selfies, depressive bathtub selfies. I was sick and sad. I’m fangirling, a girl said when she recognized me on the subway. I’m spiraling,... See more

the internet is the greatest device for opening up the world ever devised. It is democratising and enabling. But that assumes its users draw on it to aid System 2 thinking. Plainly, there are times when we use it to inform key decisions – to find out about an illness, to research a holiday, to track a scientific breakthrough. But in the main the... See more

Shitty retention is ubiquitous

First, perhaps obvious, but no wonder retention in mobile products is terrible. I’ve often written about these benchmarks for retention:

• daily retention of consumer apps: D1/D7/D28 of 60/30/15


• the % of active users — that is, DAU/registered — should be 25%


• or, for consumer/SMB subscription: M12 of >30%

When you reflect... See more

New study shows that TikTok and Insta trap young people, who feel they MUST use the platforms because… everyone else does. But if offered the chance to PAY to have everyone in their college delete the apps, most on TikTok, and half on Insta, would pay. Also: most students say they’d PREFER to live in a world with no... See more