relational connection & communication

Key components of an Upright Apology: 1. It focuses on your own behavior, not theirs 2. It acknowledge your actions without buying into blame or shame 3. The apology is about your personal growth, not about making others happy

Forgiveness is the what happens naturally when you have moved all the sadness, hurt, and anger around a situation.

honestly a really good social rule of thumb is to not interrupt people. to notice the urge to interrupt and just drop the impulse regular interruption is such a social atmosphere pollutant give people space to surprise and delight and they will the only exception... See more