Product management

Today, the models are intelligent enough that in some categories the best place to start is as an autopilot. Crosby sells to the company that needs an NDA drafted, not to outside counsel. WithCoverage sells to the CFO who needs insurance, not to the broker. The customer is buying the outcome directly. The work budget in any profession dwarfs the... See more

Copilots and autopilots will converge. The copilot-to-autopilot transition has already begun in several categories. But the starting position matters because it determines where autopilots can win customers now and begin compounding the data that will eventually let them handle judgement too.

Every founder building an AI tool is asking the same question: what happens when the next version of Claude makes my product a feature? They’re right to worry. If you sell the tool, you’re in a race against the model. But if you sell the work, every improvement in the model makes your service faster, cheaper, and harder to compete with. A company... See more

You can have the most capable model on earth and still produce garbage outputs if you don’t have the scaffolding to constrain, verify, and route that capability through a specific professional workflow.

You can’t engineer load-bearing software from scratch and expect people to just agree on it, because load-bearing software contains social agreements for how a team will cooperate .

Software is a stored process . It’s not a neutral tool: it’s an opinion for how a group of people should collaborate, encoded in a durable system. Software is a social contract .

Basically, three quarters of the engineering team behind any given product is engaged in making your life worse .