Onboarding
- Your objective should always be to eliminate instructions entirely by making everything self-explanatory, or as close to it as possible. When instructions are absolutely necessary, cut them back to a bare minimum.
from Don't Make Me Think: A Common Sense Approach to Web Usability, 2nd Edition by Steve Krug
sari added 1y ago
- very few customers get on-boarded and primed to the point where they know three things: (1) why they’re there, (2) what they can accomplish, (3) and what to do next (note: users don’t need to know how to use your product at the beginning, they just need to know what to do next!). Once a new user knows these three things, they have reached “The Zone... See more
from Crafting The First Mile Of Product by Scott Belsky
sari added 1y ago
- The most challenging products must EXPLAIN how something should be done (think Adobe Photoshop, where users must be find training on YouTube or elsewhere to engage — even initially—with the product). Having to explain your product is the least effective way to engage new users (and explains why products like Photoshop struggle to attract non-Pros).... See more
from Crafting The First Mile Of Product by Scott Belsky
sari added 1y ago
- The users of your product don’t want to make choices, especially when they are in the first mile. The default options you provide, like which tab they land on and pre-populating fields with suggested selections, make all the difference in pulling new users through the first mile. I like how Dave Morin describes it, “the devil’s in the default.”
from Crafting The First Mile Of Product by Scott Belsky
sari added 1y ago
- Putting yourself in the mind of someone who is coming to Slack for the first time — especially a real someone, who is being made to try this thing by their boss, who is already a bit hangry because they didn’t have time for breakfast, and who is anxious about finishing off a project before they take off for the long weekend — putting yourself in th... See more
from We Don’t Sell Saddles Here by Stewart Butterfield
sari added 10mo ago
first mile mindset
- Optimize For The First 15 Seconds Of Laziness, Vanity, & Selfishness
from Crafting The First Mile Of Product by Scott Belsky
sari added 1y ago
- In the first 15 seconds, your visitors are lazy in the sense that they have no extra time to invest in something they don’t know. They are vain in that they want to look good quickly using your product. And they’re selfish in that, despite the big picture potential and purpose of what your service stands for, they want to know what will immediately... See more
from Crafting The First Mile Of Product by Scott Belsky
sari added 1y ago
- The next area where I think games have a lot to teach product designers is in onboarding . Many games follow the path of slowly revealing the complexity of a system over time, giving the player just enough to do that they're engaged but not overwhelmed. Often this is a continual process that happens across the entire span of the game. Multiple hour... See more
from What can software product designers learn from game designers?
Alara added 1y ago
- In order to successfully onboard a horizontal product, we need to increase their skill over time to keep up with their changing goals.
New users do not yet have the vocabulary to understand the appNew users do not yet have the vocabulary to understand the appImagine that you are in a foreign country where you don't speak the language. You're hungry ... See morefrom The hard problem of onboarding horizontal products
sari added 7mo ago