Mission & purpose

Where is the tension? What will happen if I don’t do something right now? What if I keep quiet? What is imminent, what will I miss? The default is the status quo, the standard response is, “maybe later.” If you don’t create tension, there will be no change.

Who is this for? What do they believe, what do they wish for and treasure? Ignore the others.

When I tell the others about what you do, do I feel smart or stupid? Can you establish the conditions where sharing your core ideas and mission is tempting, generous and affirming for the people you need to have talk about it? If your name or logo get in the way of that, please change it.

Given that your project isn’t for everyone, the goal isn’t for everyone to understand it. The goal is for people who might take action to understand it enough that they will take action. Every great brand that I know of has as the unspoken next line in their brief: “This might not be for you.”

Clarity matters: Being specific and consistent and clear in what you do and what you stand for is challenging work, but worth it. It requires less compromise and a willingness to walk away from all the soft edges that the committee might be insisting on.

We know what the Bat Signal means. We know who’s going to show up, what he’s going to be wearin... See more

If your brand isn’t doing everything you hope, it might be because your organization isn’t doing the work that the brand could or should or might promise it does.

A brand is not a logo. A brand is a promise, a story and a shorthand. A brand tells us what to expect the next time we engage with you.

Being named Fred is not a brand. Fred is your name, not your promise. If you’re an unreliable, selfish hustler, that’s your brand.

ut the way you don't give up is completely different. Instead of merely resisting change, you're driven toward a goal by energy and resilience, through paths discovered by imagination and optimized by judgement.

Indeed, persistence often requires that one change one's mind. That's where good judgement comes in. The persistent are quite rational. They focus on expected value. It's this, not recklessness, that lets them work on things that are unlikely to succeed.

Resilience means not having one's morale destroyed by setbacks. Setbacks are inevitable once problems reach a certain size, so if you can't bounce back from them, you can only do good work on a small scale. But resilience is not the same as obstinacy. Resilience means setbacks can't change your morale, not that they can't change your mind.