The first thing is shrinking the service area. We serve four neighborhoods — about 8,000 to 12,000 people. If you have too big of a service area, you can't cover it effectively. We ensure that everybody gets access. Access is a big deal. We're aggressively pursuing clients, versus waiting for them to come to us. Some people don't know how to ask... See more
If you're interested in revitalizing a community, understand that it can't be done from the outside. America is almost 250 years old, and she has never seen a revitalization program that worked from the outside-in. If you want to revitalize a community, it cannot be done without getting your hands dirty. You’ve got to engage the affected... See more
“Our towns are where civic culture is created, for better or worse. As this polarized moment in our national politics has shown, civic culture can be poisoned from the top down. But it can be healed and unpolluted from the bottom up and the inside out. How the residents of Tulsa choose to make a civic culture will of course be different from how... See more
There are four systems in a community: one is the family system, one is the business and nonprofit system, one is the faith system, and the other is the school and government system. When those systems are working together well, you have a healthy, cohesive culture.
Instead of firing off salvos on social media, find a local problem you’d like to work with other people to help solve. Like most communities, we need trails cleared, litter picked up, funds raised for cheerleading teams and brass bands and animal shelters. In my community, we have programs where residents help elderly neighbors get to medical... See more
We agree with those who think revitalizing place-based identities and local engagement may help to break down these walls. If we redirect people’s attention back to local politics and working with fellow community members on projects that have a tangible impact, perhaps we can restart a positive feedback loop and regenerate the crosscutting... See more
Many of the nation’s largest trading companies were headquartered in the coffee houses, and London’s stockbrokers operated within them for over a hundred years. Only when those establishments fell into decline did the brokers finally acquire their own quarters and establish an Exchange. For many years, the insurance institution Lloyd’s of London... See more