Local Community

The first thing is shrinking the service area. We serve four neighborhoods — about 8,000 to 12,000 people. If you have too big of a service area, you can't cover it effectively. We ensure that everybody gets access. Access is a big deal. We're aggressively pursuing clients, versus waiting for them to come to us. Some people don't know how to ask... See more

To me, the vision is a civic life that invites all people to have the experience of collective life that we've been talking about. This civic life would involve a set of civic institutions that are accessible to all different kinds of people and offer them the opportunity to participate in the transformative work of engaging with their neighbors.... See more

Digital intermediation could help offer this kind of access to what Zacka calls “the lively and diverse intermingling of strangers in the public arena” and what the urban planner Jane Jacobs described as the “great and exuberant richness of differences and possibilities, many of these unique and unpredictable—and all the more valuable because they... See more

We invest in the physical infrastructure of our communities without hesitation. When roads and bridges crumble, we rebuild them. After harsh winters, we fill potholes. There’s no debate—it’s just what needs to be done.

It’s time we apply that same mindset to our social infrastructure. Just as we repair the roads that connect our neighborhoods and... See more

If you're interested in revitalizing a community, understand that it can't be done from the outside. America is almost 250 years old, and she has never seen a revitalization program that worked from the outside-in. If you want to revitalize a community, it cannot be done without getting your hands dirty. You’ve got to engage the affected... See more

Through data we collected in 2024, we found that most people in the U.S. had little sense of belonging in their community. Most don't feel accepted or "fit in" with others in the places they live, and this non-belonging crisis is leading to less involvement in community events and activities.