Leadership

“A candle loses NOTHING

by lighting another candle.”

— James Keller

It turns out that reality has a surprising amount of detail, and those details can matter a lot to figuring out what the root problem or best solution is. So if I want to help, I can’t treat those details as a black box: I need to open it up and see the gears inside. Otherwise, anything I suggest will be wrong—or even if it’s right, I won’t have... See more

One CEO we interviewed said it beautifully: “In my daily top team meetings, I ask, ‘Who is having challenges? Who are the people I should personally reach out to at any level in the organization?’” There is a call to action to have a finger on the pulse of the organization. How do employees feel? Where do connections need to happen? It requires a... See more

“The key lesson here is that if we are to intervene, we need a solid idea of not only the benefits of our interventions but also the harm we may cause—the second and subsequent order consequences. Otherwise, how will we know when, despite our best intentions, we cause more harm than we do good?”

Smart people know an unsettling truth: loyalty must be given before it’s earned.

The best leaders I know extend trust and loyalty long before receiving it – they treat people as if they’ve already proven trustworthy. This seems naive until you realize it’s a forcing function: by acting as if people have already earned your trust, you create the... See more

There is a set of management mistakes that managers make over and over again. Especially likely for newer managers, but it happens to more experienced people too. I’ve made all of these mistakes.