“The key lesson here is that if we are to intervene, we need a solid idea of not only the benefits of our interventions but also the harm we may cause—the second and subsequent order consequences. Otherwise, how will we know when, despite our best intentions, we cause more harm than we do good?”
“The best new ideas always have unanticipated benefits. So it’s stupid to require people who want to do new things to enumerate the benefits beforehand. The best you can do is choose smart people and then trust their intuitions about what’s worth exploring.”
Smart people know an unsettling truth: loyalty must be given before it’s earned.
The best leaders I know extend trust and loyalty long before receiving it – they treat people as if they’ve already proven trustworthy. This seems naive until you realize it’s a forcing function: by acting as if people have already earned your trust, you create the... See more
Sunflowers always face the sun, right? Similarly, individuals are always trying to guess the CEO’s or the most senior person’s point of view. Accordingly, you have to take active steps to overcome people’s reluctance to stick their necks out if the CEO has a particular perspective on a decision. You need to reward executives for bringing up... See more
When I worked at Yahoo!, our team needed another engineering manager. We didn’t run a hiring process, or even do interviews. Instead, our Director brought on a colleague he’d worked with before. That new manager soon decided he needed a tech lead on his team. We didn’t run a hiring process, do interviews, or consider candidates on the existing... See more