“Never sacrifice momentum. I might know a better path, but if we’ve got a lot of momentum, if everyone’s united and they’re marching together and the path is O.K., just go with the flow. I may eventually nudge them down a new path, but never stop the troops mid march.”
When your primary goal is to be liked, you can’t take risks. You can’t disagree. You can’t push boundaries. You become a prisoner of other people’s expectations.
It turns out that reality has a surprising amount of detail, and those details can matter a lot to figuring out what the root problem or best solution is. So if I want to help, I can’t treat those details as a black box: I need to open it up and see the gears inside. Otherwise, anything I suggest will be wrong—or even if it’s right, I won’t have... See more
Smart people know an unsettling truth: loyalty must be given before it’s earned.
The best leaders I know extend trust and loyalty long before receiving it – they treat people as if they’ve already proven trustworthy. This seems naive until you realize it’s a forcing function: by acting as if people have already earned your trust, you create the... See more
So if your career offers you the choice of being a starving saint or a wealthy sinner, consider being a middle-class mensch instead. You may not be helping the absolute neediest people, and you may not be able to afford a yacht, but there are lots of folks out there who would really like some help getting their visas renewed, and they’d be very... See more
“You hear in business meetings that if you can’t measure it, you cannot improve it. These kinds of statements are taken as truths. And over time, I realized [that] used in the wrong context, they tend to cause a lot of damage that we don’t even realize because we feel like we are being smart when we say, “This thing must be measured before we can... See more