influencing
- Phrases to useWhat makes you ask?What about ____ is important to you?How can I help make this better for us?How would you like me to proceed?What is it that brought us into this situation?How can we solve the problem?What’s the objective / What are we trying to accomplish here?How am I supposed to do that?
from Yanda's Negotiation Cheat Sheet by Yan-David Erlich
Margaret Leigh added 4mo ago
Having labels prepared will allow you to quickly turn your counterpart’s responses back to them, which will keep them feeding you new and expanding information. Again, these are fill-in-the-blank labels that you can use quickly without tons of thought: It seems like __________ is important. It seems you feel like my company is in a unique position
... See morefrom Never Split the Difference: Negotiating As If Your Life Depended On It by Chris Voss
Margaret Leigh added 4mo ago
Negotiate in their world. Persuasion is not about how bright or smooth or forceful you are. It’s about the other party convincing themselves that the solution you want is their own idea. So don’t beat them with logic or brute force. Ask them questions that open paths to your goals. It’s not about you.
from Never Split the Difference: Negotiating As If Your Life Depended On It by Chris Voss
Margaret Leigh added 4mo ago
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