Humans In The Loop

While frameworks can offer valuable perspectives and guide decision-making, rigid adherence to them can lead to tunnel vision and unhelpful outcomes. Successful decision-making often requires a blend of framework-guided analysis and intuitive judgment, where the needs of both the business and the customer are carefully considered.

Most traditions are solutions to forgotten problems.

“Technology alone is not enough—it’s technology married with liberal arts, married with the humanities, that yields us the results that make our heart sing.”

First-principles thinking, or thinking from first principles, sounds a lot more complicated than it is. It’s simply a technique for approaching problems with a beginner’s mind. Instead of working within assumptions and what people around you “know” to be true, you do the hard work of figuring out what’s actually true and, thus, what’s truly... See more

It’s important to consider both your body and your mind when it comes to rest. “Our minds and our bodies are connected, not just through physiology, but also through ways of communicating,” Conlon says. “I think that is so important for people to wrap their heads around and try to really accept: You can't really take care of one without taking care... See more

For a long time, it was “you’re welcome.” This indicates that you put in some effort and you’re willing to do it again on request.

Recently “no problem” has become more common. This implies that the effort could have been a huge hassle, but this time, it was okay.

For people who are choosing to do the work of hospitality and connection, though, the... See more