for myslef

Telling me your product is “email”, makes me assume it’s similar to other email solutions. I will expect your competitors to be GMail or Outlook and your pricing will be similar. I will expect it to have an inbox and a way to filter spam. On the other hand, if you tell me your product is “chat” I will make completely different assumptions and I wil

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Segment and Amplitude hired a customer success/support person as employee #1. Here’s Calvin French-Owen (co-founder of Segment) on why they did this:

“ There’s something really magical when you write in to a startup and they fix your issue within a few hours. It’s something you’d never, ever expect from a big company, and it was one way for us to di

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On the time YC cofounder @jesslivingston tore me a new one and changed the future org structure of Ramp: At YC, we attended weekly office hours where every startup shared 1/ their weekly growth %, 2/ their biggest problem, and 3/ what they were doing to solve it. That week in summer 2015 our startup Paribus had grown 20% w/w, our biggest problem ... See more