Experience is everything
A collection of things related to the experience around consumer products and services.
Experience is everything
archive.ph
archive.ph
I don’t have a dog, but damn if this isn’t brilliant! Talk about amazing customer experiences!
The best way to complain is to make things better.
Seth Godin • Complaints
The Worst Product I've Ever Reviewed... For Now
youtube.comThis seems bad. Where do they even go from here.
A Private Screening of "Eno" with Gary Hustwit — Oh You Pretty Things
ohyouprettythings.com
What a great idea! Certainly reminds me of the Topspin days. I love Gary’s films and Brian Eno is a personal hero. Wish I could afford to fly him to LA to do something here.
Big or small, old or new — or even hardware or software. It’s always true: underpromising and overdelivering is always the path to delight, but also always devilishly difficult to pull off. That’s the game.
Reader
Leave it to Gruber to say this in a way that just lands. Eric’s tweet was also great.
Ideas related to this collection