emotional intelligence

A leading indicator of personal growth is how curious you are able to be with all your emotions - especially the ones you weren't allowed to feel as a kid.

When I train leaders in empathy, one of the first hurdles I need to get over is this stereotype that empathy is too soft and squishy for the work environment. It’s easy to debunk that. There are decades of evidence showing that empathy is a workplace superpower.

Employees who believe their organizations, and especially their managers, are empathic... See more

There is an effective middle ground where anger can be leveraged to make positive change. When anger’s heat burns brightest is the time to make plans