emotional intelligence

the core skill of emotional literacy is paying attention to feelings in order to determine what emotions you are currently experiencing.

The short version is that you definitely have emotions…and not understanding them makes it very hard to understand your own behaviour.

emotions contain both wisdom and delusion, and by experiencing them without clinging on, we can integrate their wisdom and let go of the delusion.

When I train leaders in empathy, one of the first hurdles I need to get over is this stereotype that empathy is too soft and squishy for the work environment. It’s easy to debunk that. There are decades of evidence showing that empathy is a workplace superpower.

Employees who believe their organizations, and especially their managers, are empathic... See more