emotional intelligence

The most competent people I know are pretty good at basically anything they put their minds to, because they just design a process and run it. I think this is largely mental and emotional—the hardest part isn’t figuring out the steps, it’s enduring the psychological discomfort of doing them and then adapting.

Harris says we need to dispel the myth that emotional intelligence is a soft skill, she says EQ is a strength because it takes strength to master oneself, and to humble yourself enough to see another person’s perspective.