emotional intelligence

Let’s say someone has both a high-functioning theory of mind and an overflowing well of compassion. What then? Well, this is what Hoffman calls “empathic over-arousal.” A person will feel so worn down by the intensity of other people’s emotions that it wears them down — it turns their distress into my actual distress. This might not seem like a bad... See more

When I train leaders in empathy, one of the first hurdles I need to get over is this stereotype that empathy is too soft and squishy for the work environment. It’s easy to debunk that. There are decades of evidence showing that empathy is a workplace superpower.

Employees who believe their organizations, and especially their managers, are empathic... See more

You’re allowed to figure out what emotions you’re feeling in broadly the same way you would with anyone else, which is by paying attention to what you’re actually doing. If you’re behaving in an angry way, maybe you’re actually angry.