emotional intelligence

Harris says we need to dispel the myth that emotional intelligence is a soft skill, she says EQ is a strength because it takes strength to master oneself, and to humble yourself enough to see another person’s perspective.

When I train leaders in empathy, one of the first hurdles I need to get over is this stereotype that empathy is too soft and squishy for the work environment. It’s easy to debunk that. There are decades of evidence showing that empathy is a workplace superpower.

Employees who believe their organizations, and especially their managers, are empathic... See more

The most competent people I know are pretty good at basically anything they put their minds to, because they just design a process and run it. I think this is largely mental and emotional—the hardest part isn’t figuring out the steps, it’s enduring the psychological discomfort of doing them and then adapting.

What you are trying to do in learning emotional literacy is to begin to understand this mapping of physical sensations in your body to predispositions towards particular classes of behaviour.