digital product design
Customer feedback serves as the whetstone that sharpens intuition, rather than the source of product vision.
Building what customers need, not just what they ask for - Linear Now
people think they want choices. but they prefer good defaults.
Modern EDI Platform - Bringing Supply Chains Together | Orderful
orderful.com
You see — if software is to have soul, it must feel more like the world around it. Which is the biggest clue of all that feeling is what’s missing from today’s software. Because the value of the tools, objects, and artworks that we as humans have surrounded ourselves with for thousands of years goes so far beyond their functionality. In many ways,
... See moreThe Browser Company • Optimizing For Feelings
I’ve come to think of software applications as a form of digital architecture: some are places of concentration, others of collaboration, others clearly just for fun. Software’s emotional dimension is crucial: how it feels dictates how it’s used. (Architects hire environmental psychologists; tech companies hire user-experience researchers.)... See more
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