Delivering Feedback
sari and
Delivering Feedback
When delivering tough feedback, use this framework:
Start directly: “I want to chat with you about [specific issue]”
Share observations: “What I’m hearing/seeing is [specific examples]”
Connect to impact: “We both know that to be successful here...”
Focus on future: “Let’s discuss how we can improve this going forward”
If someone gets defensive during... See more
Start directly: “I want to chat with you about [specific issue]”
Share observations: “What I’m hearing/seeing is [specific examples]”
Connect to impact: “We both know that to be successful here...”
Focus on future: “Let’s discuss how we can improve this going forward”
If someone gets defensive during... See more
Most people suck at giving feedback.
Here’s a framework for feedback that creates behavior change:
Wes Kaotwitter.com
The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers
Ben Horowitz • 12 highlights
amazon.com
Being nice is all about making the other person feel good. Being kind is about providing them with what they actually need. Nice is about feelings. Kindness is about concrete help. And if you want to do great work together, you should aim to be kind rather than nice.