Delivering Feedback

When delivering tough feedback, use this framework:

Start directly: “I want to chat with you about [specific issue]”

Share observations: “What I’m hearing/seeing is [specific examples]”

Connect to impact: “We both know that to be successful here...”

Focus on future: “Let’s discuss how we can improve this going forward”

If someone gets defensive during... See more

There's a great quote that Nick Saban said. He said that average players want to be left alone. Good players want to be coached, and great players want to be told the truth. Michael had a giant ego and a giant drive, but he would run up to the coach and tell me what I need to get better at.

“Better to get your dopamine from improving your ideas than having them validated. “ – Nat Friedman