Delivering Feedback
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Delivering Feedback
The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers
Ben Horowitz • 12 highlights
amazon.com
When delivering tough feedback, use this framework:
Start directly: “I want to chat with you about [specific issue]”
Share observations: “What I’m hearing/seeing is [specific examples]”
Connect to impact: “We both know that to be successful here...”
Focus on future: “Let’s discuss how we can improve this going forward”
If someone gets defensive during... See more
Start directly: “I want to chat with you about [specific issue]”
Share observations: “What I’m hearing/seeing is [specific examples]”
Connect to impact: “We both know that to be successful here...”
Focus on future: “Let’s discuss how we can improve this going forward”
If someone gets defensive during... See more
Most people suck at giving feedback.
Here’s a framework for feedback that creates behavior change:
Wes Kaotwitter.com
