Delivering Feedback
sari and
Delivering Feedback
inc.com
inc.com
Being nice is all about making the other person feel good. Being kind is about providing them with what they actually need. Nice is about feelings. Kindness is about concrete help. And if you want to do great work together, you should aim to be kind rather than nice.
“Better to get your dopamine from improving your ideas than having them validated. “ – Nat Friedman
Morgan Housel • Smart Things Smart People Said
Instead of telling people what I think of a proposal, a product, a feature, whatever, I ask them instead what they think. Were they thrilled with it? Absolutely love it? Most of the time I would hear, “It's okay,” or “It's not bad.” They would surmise from my facial expression that this wasn't the answer I was looking for. Come back when you are... See more
Frank Slootman • Amp It Up: Leading for Hypergrowth by Raising Expectations, Increasing Urgency, and Elevating Intensity
The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers
Ben Horowitz • 12 highlights
amazon.com
- #fyi — had a thought, no real hill to die on.
- #suggestion — there’s a hill, I’m not going to die on it. But this is what I would do if I were you.
- #recommendation — I’m climbing the hill, I won’t die on it. But I’ve thought about this a lot, and don’t ignore the feedback.
- #plea — I don’t like dying on hills and that’s not really what we do, but this
Lane Shackleton • Flashtags
an excellent framework/ritual for product leaders when delivering feedback, via Dharmesh Shah (hubspot CEO).
When delivering tough feedback, use this framework:
Start directly: “I want to chat with you about [specific issue]”
Share observations: “What I’m hearing/seeing is [specific examples]”
Connect to impact: “We both know that to be successful here...”
Focus on future: “Let’s discuss how we can improve this going forward”
If someone gets defensive during... See more
Start directly: “I want to chat with you about [specific issue]”
Share observations: “What I’m hearing/seeing is [specific examples]”
Connect to impact: “We both know that to be successful here...”
Focus on future: “Let’s discuss how we can improve this going forward”
If someone gets defensive during... See more