Delivering Feedback

• #fyi — had a thought, no real hill to die on.


• #suggestion — there’s a hill, I’m not going to die on it. But this is what I would do if I were you.


• #recommendation — I’m climbing the hill, I won’t die on it. But I’ve thought about this a lot, and don’t ignore the feedback.


• #plea — I don’t like dying on hills and that’s not really what we do, but this

... See more

There's a great quote that Nick Saban said. He said that average players want to be left alone. Good players want to be coached, and great players want to be told the truth. Michael had a giant ego and a giant drive, but he would run up to the coach and tell me what I need to get better at.

Feedback is ineffective if it does NOT result in the other person taking action in a way they or you feel good about.

As the remixed Dostoevsky quote goes, All effective feedback is alike; each piece of ineffective feedback is ineffective in its own way.

Ineffective feedback is feedback the other person…

…already knew, so they don’t do anything... See more

“People listen better if they feel that you have understood them. They tend to think that those who understand them are intelligent and sympathetic people whose own opinions may be worth listening to. So if you want the other side to appreciate your interests, begin by demonstrating that you appreciate theirs.”

― Roger Fisher, Getting to Yes:

... See more