Delivering Feedback

“Better to get your dopamine from improving your ideas than having them validated. “ – Nat Friedman

Most people suck at giving feedback. Here’s a framework for feedback that creates behavior change:

The most important ingredient for giving effective feedback is care for the other person.

Your intent must to be genuinely help the other person. You must see and validate them, and thus want what’s best for them. If you go into giving feedback with a kind of I mantra in your head—I want to sound smart, I want them to like me, I give them a piece of... See more

Instead of telling people what I think of a proposal, a product, a feature, whatever, I ask them instead what they think. Were they thrilled with it? Absolutely love it? Most of the time I would hear, “It's okay,” or “It's not bad.” They would surmise from my facial expression that this wasn't the answer I was looking for. Come back when you are bu... See more