Delivering Feedback
sari and
Delivering Feedback
There's a great quote that Nick Saban said. He said that average players want to be left alone. Good players want to be coached, and great players want to be told the truth. Michael had a giant ego and a giant drive, but he would run up to the coach and tell me what I need to get better at.
Patrick O'Shaughnessy • Passion & Pain
inc.com
inc.com
Being nice is all about making the other person feel good. Being kind is about providing them with what they actually need. Nice is about feelings. Kindness is about concrete help. And if you want to do great work together, you should aim to be kind rather than nice.
When delivering tough feedback, use this framework:
Start directly: “I want to chat with you about [specific issue]”
Share observations: “What I’m hearing/seeing is [specific examples]”
Connect to impact: “We both know that to be successful here...”
Focus on future: “Let’s discuss how we can improve this going forward”
If someone gets defensive during... See more
Start directly: “I want to chat with you about [specific issue]”
Share observations: “What I’m hearing/seeing is [specific examples]”
Connect to impact: “We both know that to be successful here...”
Focus on future: “Let’s discuss how we can improve this going forward”
If someone gets defensive during... See more
- #fyi — had a thought, no real hill to die on.
- #suggestion — there’s a hill, I’m not going to die on it. But this is what I would do if I were you.
- #recommendation — I’m climbing the hill, I won’t die on it. But I’ve thought about this a lot, and don’t ignore the feedback.
- #plea — I don’t like dying on hills and that’s not really what we do, but this
Lane Shackleton • Flashtags
an excellent framework/ritual for product leaders when delivering feedback, via Dharmesh Shah (hubspot CEO).
Most people suck at giving feedback.
Here’s a framework for feedback that creates behavior change:
Wes Kaotwitter.com
“People listen better if they feel that you have understood them. They tend to think that those who understand them are intelligent and sympathetic people whose own opinions may be worth listening to. So if you want the other side to appreciate your interests, begin by demonstrating that you appreciate theirs.”
― Roger Fisher, Getting to Yes:
... See more