Delivering Feedback
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Delivering Feedback
The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers
Ben Horowitz • 12 highlights
amazon.com
When delivering tough feedback, use this framework:
Start directly: “I want to chat with you about [specific issue]”
Share observations: “What I’m hearing/seeing is [specific examples]”
Connect to impact: “We both know that to be successful here...”
Focus on future: “Let’s discuss how we can improve this going forward”
If someone gets defensive during... See more
Start directly: “I want to chat with you about [specific issue]”
Share observations: “What I’m hearing/seeing is [specific examples]”
Connect to impact: “We both know that to be successful here...”
Focus on future: “Let’s discuss how we can improve this going forward”
If someone gets defensive during... See more
Global Employee Benefits and Rewards Platform | Perkbox
perkbox.com
There's a great quote that Nick Saban said. He said that average players want to be left alone. Good players want to be coached, and great players want to be told the truth. Michael had a giant ego and a giant drive, but he would run up to the coach and tell me what I need to get better at.
Patrick O'Shaughnessy • Passion & Pain
Instead of telling people what I think of a proposal, a product, a feature, whatever, I ask them instead what they think. Were they thrilled with it? Absolutely love it? Most of the time I would hear, “It's okay,” or “It's not bad.” They would surmise from my facial expression that this wasn't the answer I was looking for. Come back when you are... See more