Conversations

“People listen better if they feel that you have understood them. They tend to think that those who understand them are intelligent and sympathetic people whose own opinions may be worth listening to. So if you want the other side to appreciate your interests, begin by demonstrating that you appreciate theirs.”

― Roger Fisher, Getting to Yes:

A friend asked a Busy Guy to lead a project, and instead of saying yes or rejecting it, the Busy Guy said: “I can’t commit to that, but I can commit to thinking about it, and if I come up with something I’m excited about, I’ll do it.”

Such tact in that answer.

-DP

In dealing with others, one truth:

If they are not loving, they are fearful.

Any moment that someone is not acting loving, they are afraid.

The secret to hard conversations? Instead of making it confrontational, make it collaborative. Here's how to flip the script:

So instead of approaching it like "Ted, you're not hitting the click-through rates," you say:

“Hey, Ted, I've noticed that we haven’t met our target clickthrough rate. How can we solve this before the end of the week? Maybe a