Conversations
The art and science of having effective, joyful conversations
sari and
Conversations
sari and

Amanda Palmer • 8 highlights
amazon.com
The secret to hard conversations? Instead of making it confrontational, make it collaborative. Here's how to flip the script:
So instead of approaching it like "Ted, you're not hitting the click-through rates," you say:
“Hey, Ted, I've noticed that we haven’t met our target clickthrough rate. How can we solve this before the end of the week? Maybe a
... See morepoeple will forget what you said, but they will not forget how you you made them feel