A phrase I heard recently and found useful: I agree with the idea, but I disagree with the tone.
Many ideas get dismissed because they are delivered in a cocky or hostile or dismissive tone—or because of who delivers them.
Separate substance from style.
I once hated meaningless conversation.
I avoided them and judged those who put had them.
Then I realized I was avoiding something, so I sought these conversations out and felt everything that happened in me during them.
It got awkward. Soon I was crying... See more
The Persuasion Paradox
Have you noticed that the most argumentative people rarely persuade anyone?
The most persuasive people don’t argue—they observe, listen, and ask questions.
Argue less, persuade more.
Persuasion is an art that... See more
honestly a really good social rule of thumb is to not interrupt people. to notice the urge to interrupt and just drop the impulse
regular interruption is such a social atmosphere pollutant
give people space to surprise and delight and they will
the only exception... See more
A fantastic insight by Lisa Feldman Barrett: When someone expresses anxiety, the first thing you should do is ask: do you want empathy or do you want a solution?
Will 100% use this phrase going forward.