Conversation Design

a synthesis of several design disciplines, including voice user interface design, interaction design, visual design, motion design, audio design, and UX writing.

Conversation is inherently multimodal.

At its core, conversation design is about the flow of the conversation and its underlying logic. Therefore, one needs to start from the bottom up when redesigning an interface to be conversational. The logic that works for a graphical interface is almost never going to work as-is for a conversational interface... See more