Community

I don’t think technology alone can fix that. It takes people who care about other people. Caring, I think, is the one thing that cannot be outsourced or automated. We can certainly create the illusion of care, and that illusion might be better than nothing for someone who has none, but ultimately I hope everyone gets access to people who care about

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Don’t work in community. Seriously. I never meant to become a community manager. Most of us didn’t. We fell into it sideways, like walking through the wrong door at a party and suddenly finding ourselves responsible for babysitting someone’s forgotten & drunk cousin.The job is a messy tapestry of contradictions. You'll build fences designed to be... See more

The size of the effect is astounding. Cross-class friendships are a better predictor of upward mobility than school quality, job availability, community cohesion or family structure. If these results are true, then we have largely ignored a powerful way to help people realise the American dream.