to communicate well

There are five apology languages:

1. Expressing regret (“I feel ashamed for how I hurt you.”)

2. Accepting responsibility (“I was wrong for doing that to you.”)

3. Genuinely repent (“I can only imagine how much pain I caused, I am so sorry. I won’t do that again. Next time, I will do _____ differently.”)

4. Making restitution (“This is how I will make it up to you

19 Things You Can Say to People in 10 Seconds That Sometimes Produce Insanely Outsized Effects

1. Yeah, someone *should* do that. Why not you?

2. Is there something you could do about that problem in the next five minutes?

3. That's a great thought - have you written it up somewhere? I'd be excited to share it if so.

4. Should you write a blog or Linke

Many communicators try to make themselves look smart. Great listeners are more interested in making their audiences feel smart. They help people approach their own views with more humility, doubt, and curiosity. When people have a chance to express themselves out loud, they often discover new thoughts. As the writer E. M. Forster put it, “How can I

The difference between internal processors (people who organize their thoughts and then speak) and external processors (people who speak in order to think) probably accounts for a lot more misunderstanding than we acknowledge.

via Jordan Castro

"i'm here with you" hits much harder than "i'm here for you"

-molly mielke