to communicate well

musings, examples, and insights on good communication

sari and

Sam Liebeskind

19 Things You Can Say to People in 10 Seconds That Sometimes Produce Insanely Outsized Effects

1. Yeah, someone *should* do that. Why not you?

2. Is there something you could do about that problem in the next five minutes?

3. That's a great thought - have you written it up somewhere? I'd be excited to share it if so.

4. Should you write a blog or

phoebe

I just got some (personally) mindblowing advice, re: a message that felt overdue: You don't have to explain yourself. Say, '"Thanks for your patience; it took longer than I expected to get back to you." and then move on with it! 🤯

Sarah McManus x.com

Stuart Evans

Getting Past No: Negotiating in Difficult Situations

William Ury • 3 highlights

amazon.com

Cover of Getting Past No: Negotiating in Difficult Situations

sari

so much of being good at interpersonal skills is literally just “keep vibing, don’t disengage, even when it gets difficult/awkward/etc”

Emily x.com

Stuart Evans

Difficult Conversations: How to Discuss What Matters Most

Sheila Heen • 2 highlights

amazon.com

sari

“No problem” is a problem

Seth Godin seths.blog

Supritha S

A phrase I heard recently and found useful: I agree with the idea, but I disagree with the tone. Many ideas get dismissed because they are delivered in a cocky or hostile or dismissive tone—or because of who delivers them. Separate substance from style.

sari

In 1990, a Stanford psychologist called Elizabeth Newton divided participants into two groups: Tappers and Listeners. The Tappers were asked to tap out a familiar tune (like Happy Birthday) on the table. The Listeners’ job was to guess the tune, based on the taps. As you’ll see if you try it, that’s hard. Out of 120 tapped renditions, Listeners... See more

Alara