to communicate well
musings, examples, and insights on good communication
sari and
to communicate well
stumbled across in an Experimental History substack article
The difference between internal processors (people who organize their thoughts and then speak) and external processors (people who speak in order to think) probably accounts for a lot more misunderstanding than we acknowledge.
via Jordan Castro
“The real art of conversation is not only to say the right thing in the right place, but, far more difficult still, to leave unsaid the wrong thing at the tempting moment.”
(Dorothy Nevill)
I have the secret to how to get the best help immediately from any customer service, like the phone company or the bank or anything. I have the best line, it always works. You want to know what it is? When I call, I say, “Hello. I am Hans Rosling and I have made a mistake.” People immediately want to help you when you put it this way. You get much... See more
Shanna Carpenter • Q&A with Hans Rosling (Part 2): How to change Fidel Castro’s mind … and everybody else’s | TED Blog
We often raise issues of justice and equity not to advance meaningful social causes but to generate positive attention for ourselves by denigrating others. Sometimes this involves piling on—joining a Greek chorus of reproachful replies without contributing anything new—or exaggerating one’s moral outrage for dramatic value. In doing so, we dilute the impact of critical ethical issues and foreclose the possibility of productive public discourse. The goal is not to understand but to win.
