to communicate well
musings, examples, and insights on good communication
sari and
to communicate well
Are You a Jerk, or a Liar?
usefulfictions.substack.com
I have the secret to how to get the best help immediately from any customer service, like the phone company or the bank or anything. I have the best line, it always works. You want to know what it is? When I call, I say, “Hello. I am Hans Rosling and I have made a mistake.” People immediately want to help you when you put it this way. You get much... See more
Shanna Carpenter • Q&A with Hans Rosling (Part 2): How to change Fidel Castro’s mind … and everybody else’s | TED Blog
The brilliant Japanese writer Haruki Murakami once wrote, “Always remember that to argue, and win, is to break down the reality of the person you are arguing against. It is painful to lose your reality, so be kind, even if you are right.”
James Clear • Why Facts Don’t Change Our Minds
Closed questions are also bad questions. Instead of surrendering power, the questioner is imposing a limit on how the question can be answered.
David Brooks • How to Know a Person: The Art of Seeing Others Deeply and Being Deeply Seen
