An interesting thing about communication is that most people assume everyone speaks the way they do, when in truth we all come into a conversation with our own language. It takes time, context, intentionality and framework to have a shared language, ease in communication. 1/
A phrase I heard recently and found useful: I agree with the idea, but I disagree with the tone.
Many ideas get dismissed because they are delivered in a cocky or hostile or dismissive tone—or because of who delivers them.
Separate substance from style.