to communicate well

I have the secret to how to get the best help immediately from any customer service, like the phone company or the bank or anything. I have the best line, it always works. You want to know what it is? When I call, I say, “Hello. I am Hans Rosling and I have made a mistake.” People immediately want to help you when you put it this way. You get much... See more

“If I have a difficult thing to understand, if there’s something I think is not going to be that easy to get, I try to say it in three different ways. I think if you come in from different angles you have a better chance of getting a three-dimensional view of this difficult idea.”