to communicate well
musings, examples, and insights on good communication
sari and
to communicate well
Eunoia: Words that Don't Translate
eunoia.world
I have the secret to how to get the best help immediately from any customer service, like the phone company or the bank or anything. I have the best line, it always works. You want to know what it is? When I call, I say, “Hello. I am Hans Rosling and I have made a mistake.” People immediately want to help you when you put it this way. You get much... See more
Shanna Carpenter • Q&A with Hans Rosling (Part 2): How to change Fidel Castro’s mind … and everybody else’s | TED Blog
There are five apology languages:
Expressing regret (“I feel ashamed for how I hurt you.”)
Accepting responsibility (“I was wrong for doing that to you.”)
Genuinely repent (“I can only imagine how much pain I caused, I am so sorry. I won’t do that again. Next time, I will do _____ differently.”)
Making restitution (“This is how I will make it up to you
I wanted to share my most memorable VC pass email of all time, Maple back in the fall from @schlaf. Thoughtful and empathetic:
"I've been wrong more than I've been right so take this all with a grain of salt. I hope you prove me wrong and make me regret this decision."