to communicate well
musings, examples, and insights on good communication
sari and
to communicate well
Are You a Jerk, or a Liar?
usefulfictions.substack.com
We often raise issues of justice and equity not to advance meaningful social causes but to generate positive attention for ourselves by denigrating others. Sometimes this involves piling on—joining a Greek chorus of reproachful replies without contributing anything new—or exaggerating one’s moral outrage for dramatic value. In doing so, we dilute the impact of critical ethical issues and foreclose the possibility of productive public discourse. The goal is not to understand but to win.
Very few issues worthy of debate are black and white. That’s why we need to grapple with the gray areas of life, of which there are many. It ’s always tempting to reduce issues to binary choices between right and wrong, good and evil, beneficial and destructive. But it’s ultimately self-defeating; binary thinking discourages complex reasoning while... See more
Mastering the art of arguing productively
incredible article on communication in the design process
Never Split the Difference: Negotiating as if Your Life Depended on It
amazon.comClosed questions are also bad questions. Instead of surrendering power, the questioner is imposing a limit on how the question can be answered.
David Brooks • How to Know a Person: The Art of Seeing Others Deeply and Being Deeply Seen
Super practical guidance on more effective business/work communication.
I have the secret to how to get the best help immediately from any customer service, like the phone company or the bank or anything. I have the best line, it always works. You want to know what it is? When I call, I say, “Hello. I am Hans Rosling and I have made a mistake.” People immediately want to help you when you put it this way. You get much... See more
