to communicate well
musings, examples, and insights on good communication
sari and
to communicate well
I have the secret to how to get the best help immediately from any customer service, like the phone company or the bank or anything. I have the best line, it always works. You want to know what it is? When I call, I say, “Hello. I am Hans Rosling and I have made a mistake.” People immediately want to help you when you put it this way. You get much... See more
Shanna Carpenter • Q&A with Hans Rosling (Part 2): How to change Fidel Castro’s mind … and everybody else’s | TED Blog
stumbled across in an Experimental History substack article
Many communicators try to make themselves look smart. Great listeners are more interested in making their audiences feel smart. They help people approach their own views with more humility, doubt, and curiosity. When people have a chance to express themselves out loud, they often discover new thoughts. As the writer E. M. Forster put it, “How can I
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Super practical guidance on more effective business/work communication.
A phrase I heard recently and found useful: I agree with the idea, but I disagree with the tone.
Many ideas get dismissed because they are delivered in a cocky or hostile or dismissive tone—or because of who delivers them.
Separate substance from style.
19 Things You Can Say to People in 10 Seconds That Sometimes Produce Insanely Outsized Effects
1. Yeah, someone *should* do that. Why not you?
2. Is there something you could do about that problem in the next five minutes?
3. That's a great thought - have you written it up somewhere? I'd be excited to share it if so.
4. Should you write a blog or
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I wanted to share my most memorable VC pass email of all time, Maple back in the fall from @schlaf. Thoughtful and empathetic:
"I've been wrong more than I've been right so take this all with a grain of salt. I hope you prove me wrong and make me regret this decision."
What you allow your milieu to feed into your mind is what you will be processing. It is what will carve the pathways of your brain. This is perhaps well-understood, in theory if not in practice.
But it is equally important to consider who and what you are sending output to.
But it is equally important to consider who and what you are sending output to.
Henrik Karlsson • First We Shape Our Social Graph; Then It Shapes Us
What is my impact