Choosing your metrics, KPIs, etc...
how to measure what matters + philosophical musings on whether the important things can be measured
sari and
Choosing your metrics, KPIs, etc...
aura = body
How to Measure Anything: Finding the Value of Intangibles in Business
Douglas W. Hubbard • 6 highlights
amazon.com
quality has no discernable metric
-miter
Kiwi SaaS Metrics That Matter 2023^LLJ r2.2.pdf
slideshare.net
We don’t track time on site on Sublime. We also don’t track passive consumption. We only track people actively building and curating their library (which itself is not a perfect metric - because we don’t want to incentivize collecting. we want to incentivize creating with your knowledge) but is better than time on platform.
If a platform enables
... See moreThere is a common issue of over-optimizing the metrics in business, which can damage the whole system.
Doing the wrong thing efficiently is actually worse than doing the right thing badly.
– Rory Sutherland