Choosing your metrics, KPIs, etc...
how to measure what matters + philosophical musings on whether the important things can be measured
sari and
Choosing your metrics, KPIs, etc...
quality has no discernable metric
-miter
One of the most bizarre contradictions in modern software is that the people building these engagement systems don’t like them either!
Ask anyone who works on onboarding popups, feature tours, lifecycle messaging, or in-app announcements how they feel when an app interrupts them mid-flow to announce something they didn’t ask for. The answer is... See more
Ask anyone who works on onboarding popups, feature tours, lifecycle messaging, or in-app announcements how they feel when an app interrupts them mid-flow to announce something they didn’t ask for. The answer is... See more
Article
tensions of product decisions/metrics
There is a common issue of over-optimizing the metrics in business, which can damage the whole system.
Doing the wrong thing efficiently is actually worse than doing the right thing badly.
– Rory Sutherland
Measure What Matters: How Google, Bono, and the Gates Foundation Rock the World with OKRs
John Doerr • 8 highlights
amazon.com
But ambiguity, taste, meaning, value, these remain hard to attain within the hierarchy of verifiability. “Intelligence” races ahead wherever the rewards are liquid and the outcome is easy to check, but it lags at the edges: in murky context, slow feedback, or spaces where the answer is more felt than measured.
While it’s tempting to believe a model... See more
While it’s tempting to believe a model... See more
Market of words
listen for truths that language cannot name
People who insist that every product decision should be metrics-driven would also have to logically admit that theirs will be the first job to get automated by AI.
Shreyas Doshix.comThe concept of efficiency — how much one can accomplish per unit of time (or per dollar, etc.) — requires a quantitative numerator as well as a denominator. It requires a metric. Therefore, it tells us nothing about results we cannot quantify or measure. When we gear our society around efficiency, we produce more and more of the measurable, while... See more
Overpowered Metrics Eat Underspecified Goals
ribbonfarm.com