Choosing your metrics, KPIs, etc...

how to measure what matters + philosophical musings on whether the important things can be measured

by sari and · updated 2mo ago

quality has no discernable metric
-miter
sari added 2mo ago
We don’t track time on site on Sublime. We also don’t track passive consumption. We only track people actively building and curating their library (which itself is not a perfect metric - because we don’t want to incentivize collecting. we want to incentivize creating with your knowledge) but is better than time on platform.
If a platform enables yo
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sari added 9mo ago
From Andy Barnes: The idea that all of the world should be measured in dollars to stockholders is actually a relatively new idea. It used to be that we thought that businesses had their purpose. Your purpose was to be making newspapers or fountain pens or whatever. And now we act as though the only purpose of a business was to enrich the people ... See more
alex added 1y ago
There is a common issue of over-optimizing the metrics in business, which can damage the whole system. Doing the wrong thing efficiently is actually worse than doing the right thing badly. – Rory Sutherland
phoebe added 1y ago
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