Choosing your metrics, KPIs, etc...

how to measure what matters + philosophical musings on whether the important things can be measured

sari and

quality has no discernable metric

-miter

sari

Sacred Economics: Money, Gift, and Society in the Age of Transition

Charles Eisenstein • 5 highlights

amazon.com

sari

Building something no one else can measure

sriramk.com

sari

Finding the right metric

Ted Merz, who used to be the Global Head of News Product at Bloomberg, has an insightful article about how the company's founder (Mike Bloomberg) uses metrics as a management tool. One metric that is prominently displayed around the office on TV screens is the number of Bloomberg terminals sold year-to-date.

This single... See more

andrea

There is a common issue of over-optimizing the metrics in business, which can damage the whole system. Doing the wrong thing efficiently is actually worse than doing the right thing badly. – Rory Sutherland

phoebe

there’s simply no way around the fact that we’re pretty fed up with a certain philosophical framework in Silicon Valley. It has many names: the growth mindset. OKRs. KPIs. Even Minimalism — the predominant aesthetic of our era. But at its core, it all comes down to one thing: the relentless optimization of everything in our world.

this mindset has... See more

The Browser Company • Optimizing For Feelings

sari

One of the most bizarre contradictions in modern software is that the people building these engagement systems don’t like them either!

Ask anyone who works on onboarding popups, feature tours, lifecycle messaging, or in-app announcements how they feel when an app interrupts them mid-flow to announce something they didn’t ask for. The answer is... See more

Article

ssari

tensions of product decisions/metrics

Value capture occurs when an agent’s values are rich and subtle; they enter a social environment that presents simplified — typically quantified — versions of those val-ues; and those simplified articulations come to dominate their practical reasoning. Examples include becoming motivated by FitBit’s step counts, Twitter Likes and Re-tweets,... See more

PhilPapers

ssari

excellent work by C. Thi Nguyen

We don’t track time on site on Sublime. We also don’t track passive consumption. We only track people actively building and curating their library (which itself is not a perfect metric - because we don’t want to incentivize collecting. we want to incentivize creating with your knowledge) but is better than time on platform.

If a platform enables

sari