Choosing metrics

Follow up with measurable KPIs that include things like growth, engagement, onboarding, retention, and value. Think about the obstacles for each and the methods you’ll use to overcome them.When I say measurable, I mean using numbers, not phrases like “improve” or “provide value.” If you can’t concretely point to how you met your goal, it’s not meas... See more

Questions to develop metrics may include the following 10 inquiries: 1. How will you know we’ve accomplished your intent? 2. How, specifically, will the operation be different when we’re done? 3. How will you measure this? 4. What indicators will you use to assess our progress? 5. Who or what will report on our results (against the objectives)? 6.

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