Being human

We hate other people when latency becomes intolerable. As soon as a task is about speed, other humans feel like an irritating inconvenience. The Uber driver’s small talk annoys us. We wish we were in a Waymo. The cashier’s tip screen feels like a micro-ransom when all we want is a bottle of water. Elevator operators, switchboard attendants, bank te... See more

It is a speech by a tech founder who scarcely mentions technology. A few years earlier, Steve told an interviewer, “People sometimes forget that they are very unique and that they have very unique feelings and perspectives. The whole computer industry wants to forget about the humanist side.”