Authenticity

Voice isn’t only about what you sound like and what you say; it’s also about how you deliver it. As Rebecca Solnit describes it, a writer’s voice is “something of the personality and the principles of the writer, where your humor and seriousness are located, what you believe in, why you write, who and what you write about, and who you write for.”

“It seems to me,” the puppeteer Jim Henson (The Muppets, Sesame Street, Fraggle Rock, etc.) said, “that each of us expressing our own originality is the essence of our art and professionalism.” Don’t hide it. Embrace it. Express it. Manifest it through your discipline. Say it out loud

All unsuccessful startups are alike; each successful startup is successful in its own way.

make decisions using our own creative values, not “industry standards.” We design our work and worlds from our best intentions, not our worst fears.

You never called Eight Sleep a mattress company. Instead, you pioneered a new category of ‘sleep fitness’ by positioning it as a ‘sleep fitness brand.’ Tell me about the decision-making and strategy behind this.

ZATARAIN: We were not intentional about our positioning for the first five years of the company because we didn't even know what brand... See more