AI Impacts

We know what death by a thousand paper cuts feels like. It’s the accumulation of small annoyances and inefficiencies that, individually, seem too minor to address but together make you feel buried.

AI is the opposite of that. It’s life by a thousand tiny improvements. None of them dramatic on their own. But each one removes a little friction, saves... See more

AI won’t eliminate lawyers or bankers. But it could eliminate drudgery.

In many professional services, there’s a pyramid: wide at the bottom, narrow at the top. AI can flatten it. Armies of analysts and associates could evolve into augmented experts focusing on judgment, negotiation and creativity—where human intuition and empathy still reign.

The... See more

The economics of expertise are shifting. Firms that continue to price on inputs—time, headcount or pedigree—could lose to those that price on outputs: accuracy, speed and defensibility.

I think AI-native firms will operate on radically different cost bases. Their leverage won’t come from junior associates but from compounding machine intelligence.... See more

The rise of generative AI and intelligent knowledge systems is eroding the dominance of static precedent-building. Institutional knowledge—once locked in folders, emails and human memory—is becoming dynamic, searchable and self-improving. The implications for cost structures, client relationships and the very architecture of professional services... See more