3. emotional intelligence

Ask yourself: “Are their actions a reflection of someone who is content, or someone who is struggling to live their life?” - Everybody Ubuntu (Ch. 3)

Be kind, for everyone you meet is fighting a hard battle. - Ian Maclaren

If you want peace you don’t talk to your friends, you talk to your enemies. - Archbishop Desmond Tutu

Laughter opens doors that fear keeps closed.

C. S. Lewis: To love at all is to be vulnerable. Love anything, and your heart will certainly be wrung and possibly be broken. If you want to make sure of keeping it intact, you must give your heart to no one, not even to an animal. Wrap it carefully round with hobbies and little luxuries; avoid all entanglements; lock it up safe in the casket or

Brené Brown • Dare to Lead: Brave Work. Tough Conversations. Whole Hearts.

Blowing out someone's candles won't make yours shine brighter. Remember that.

Phrases to Avoid in a Speech:

I Think - makes you sound unsure of your content / lacks confidence
1. I believe…
2. I am confident that…
3. Research from X shows…
4. I know from personal experience…
I’m sorry - reduces credibility
1. Tech difficulties - no good show without them…
2. Let’s back up a little…
I just want to say - makes you seem insecure about your point
1. I believe

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