I think it’s beautiful how fidelity means both loyalty and level of detail. Because of course it should mean both those things. Of course.
Matt Kramer in NYCx.comI think it’s beautiful how fidelity means both loyalty and level of detail. Because of course it should mean both those things. Of course.
True loyalty is emotional and irrational and leads to customers feeling like they’re part of an exclusive membership group which then leads them to become loyal subscribers or consumer network participants. People appreciate being part of a club
Substack • Fundamentals of modern loyalty
Patrick Collison on the importance of beauty and craftsmanship when building products
“If Stripe is a monstrously successful business, but what we make isn’t beautiful… I’ll be much less happy. The world’s just uglier than it needs to be.”
Patrick believes that the impact of... See more
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