If you know to look, you can feel the difference between software crafted with care for its users and systems of vacuous tradition that just happen to be good at producing the vapid fodder of convenience.

Fuller is something of a philosopher of digital design; his podcast “Scratching the Surface” canvasses experts in the field. In the past decade, he argues, a “user-centered” approach to design has been replaced by what he has taken to calling a “corporation-centered” approach. Rather than optimizing for the user’s experience, it optimizes for the e... See more